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House terms
"A contract should be readable by the person who signs it. If you need a lawyer to explain what you agreed to, the contract has already failed."
— House style, third edition
Terms, in plain language — without the lawyering.
Most terms-of-service pages are written to protect the company from the client. This one is written to tell the client what actually happens when we work together. It is a plain-language summary. The binding document is the engagement letter we prepare and sign with each client — which is also written to be read by a human, not filed and forgotten.
A Manila bureau of senior operators, founded 2019.
724 Care is a business process outsourcing bureau founded in 2019 by Andre Lazaro and Sofia Tantoco, operating from the eleventh floor of a tower in Ortigas Center, Pasig City, Metro Manila. We provide Virtual Assistant, Call Center, and Accounting services to clients in North America, Europe, and the Asia-Pacific region.
We use the word bureau deliberately. Every operator is paired with a named section editor who reviews their work weekly. The editorial layer is our quality mechanism and our accountability structure — not an org chart add-on. When something goes wrong with the work, it is the editor's name on the line alongside the operator's.
These terms govern the relationship between 724 Care and its clients. They do not govern the relationship between clients and operators directly — operators are our employees, not contractors assigned to you. That distinction matters and is covered in § V below.
Monthly contracts. 30-day cancellation. No lock-in.
Virtual Assistant and Accounting engagements are billed monthly, on a fixed retainer agreed in the engagement letter. The retainer covers the operator's time, the editorial review, and the understudy bench. Call Center work is billed hourly, with rates agreed in advance. There are no setup fees and no annual lock-in of any kind.
Either party may cancel with 30 days written notice. We ask for notice via email to the editor on duty, not through a cancellation portal. A human reads it and responds within one business day. We do not make cancellation difficult — the bureau's reputation is built on long tenures, not on trapping clients.
Invoice terms are net-15 unless otherwise specified in the engagement letter. Late payment beyond net-30 may result in a pause of the workstream, which we will communicate in writing before it happens. We do not charge penalty interest without prior written agreement.
We sign your NDA. Your data is not our business.
We sign the client's NDA before the engagement letter is countersigned. If you don't have one, we will provide ours. Every operator assigned to a client engagement signs a confidentiality agreement, an intellectual property assignment agreement, and a conflict-of-interest declaration with 724 Care before they touch the workstream.
Client data — inboxes, ledgers, call recordings, CRM data, whatever the workstream involves — is treated as confidential material under those agreements and under our editorial standards, which treat client information the way a newsroom treats a source: you do not discuss it, you do not share it, and you do not use it for any purpose other than the work.
Operators do not discuss client engagements with other clients or with operators outside the relevant practice. Section editors are read in on the workstream but bound by the same confidentiality agreements. We do not have a culture of gossip about client situations; the bureau's structure does not create one.
Our employees. Your workstream. No Philippine labor exposure.
Operators are employees of 724 Care, not contractors and not your staff. This is not a technicality — it is the structural feature that makes the bureau model work. We handle their payroll, withholding taxes, SSS, PhilHealth, and Pag-IBIG contributions, their 13th-month pay, their healthcare, and their retirement. You do not touch Philippine labor law.
Because operators are our employees, their performance is our problem. If an operator is not meeting the standard, the section editor addresses it through the editorial process, not through a ticket you raise with a support desk. If the operator needs to be replaced, we manage the transition and introduce a replacement within 4.2 days — the same median time-to-desk we hold for new hires.
You brief the operator. You do not direct their employment, set their hours, or manage their leave. That authority stays with 724 Care. In practice, most clients communicate directly with their operator every day and the structural distinction never comes up. But it matters legally, and we state it plainly here.
Work product is yours. Our methodology stays ours.
Everything the operator produces during the engagement — emails, reports, ledger work, call summaries, research briefs — belongs to the client. We do not retain any claim on the work product. The operator's IP assignment agreement with 724 Care passes that right to you in full.
Our internal SOPs, editorial frameworks, grading rubrics, and training materials remain the intellectual property of 724 Care. Clients do not receive a copy of our methodology and may not direct operators to replicate or export it. This is the distinction between the product (your work product, yours) and the process (our editorial method, ours).
We stand behind the work, within the scope of the fees paid.
We are responsible for the quality of our operator's output. If the work is wrong and we edited it — which we do every week — then the error reflects on us and we will address it, redo it, or credit it. Our liability for direct damages arising from operator output is capped at the fees paid for the period in which the relevant work was produced.
We do not accept liability for consequential, indirect, or incidental damages — the category that includes lost profits, lost contracts, or downstream harm caused by an error in the work. That limitation is standard across the industry and is reflected in our pricing. If a workstream carries an unusually high consequential risk, the engagement letter will note it and the rate will reflect it.
Good faith first. Arbitration in Pasig if we can't get there.
Most disputes between 724 Care and its clients are resolved before they become disputes. The editorial review is a weekly transparency mechanism — clients see the same edit notes the operator does, which means problems surface quickly and are addressed at the source.
If a dispute arises that cannot be resolved through the normal editorial channel, the first step is a good-faith conversation between the client and the editor on duty. That conversation is required before any formal process begins. The editor on duty is a named individual with decision-making authority; this is not a customer-service queue.
If the good-faith conversation does not resolve the matter, disputes are referred to binding arbitration in Pasig City under the rules of the Philippine Dispute Resolution Center, Inc. (PDRC). The arbitration will be conducted in English. Neither party may seek an injunction or other emergency relief except to prevent irreparable harm.
Thirty days notice. Not retroactive. Via email.
If we make a material change to these terms, we will email every active client thirty days before the change takes effect. The email will describe what changed and why. The new terms will not apply retroactively to engagements that began before the effective date, unless the client countersigns an updated engagement letter.
Minor clarifications — fixing a typo, adding a definition, updating our registered address — do not require notice and take effect on publication. If you are ever uncertain whether a change is material, write to the editor on duty and we will tell you.
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Start a Brief
If the terms look right — let's write a brief.
The engagement letter takes us 48 hours to draft once we have a brief in hand. It is two to three pages, readable without a lawyer, and the terms above will be in it verbatim. Send a paragraph describing what you need and we'll take it from there.
Effective date: 1 May 2026