№ I
Virtual Assistants
"The right VA is the cheapest senior hire you will ever make. The wrong one is the most expensive."
— Andre L., Editor-in-Chief
A second brain,
paired one-to-one.
Executive-grade Manila VAs who run your inbox, calendar, research, vendor admin, and the long tail of small decisions that quietly eat your week. One operator, one client. Never a pool. Trained against your SOPs in the first ten days, then steadily compounding from there.
Pricing — from $1,180 / mo
What an executive VA actually does, in our shop.
Inbox & calendar
Triage, draft replies in your voice, schedule, hold the line on time-wasters, and surface what you actually need to see.
Research & briefing
Pre-meeting dossiers, vendor comparisons, market scans, travel options — delivered as a one-page brief, not a wall of links.
Project & vendor admin
Following up with contractors, chasing deliverables, keeping trackers honest, and closing loops you would otherwise carry in your head.
Personal life-admin
Travel, reservations, gifts, household vendors, appointments. The work that drains executives but is too small to delegate to a chief of staff.
Light bookkeeping & expenses
Receipt capture, expense reports, simple AP follow-through. Heavy lift goes to our Accounting practice; this is the connective tissue.
Documentation as you go
Every recurring task is written into your SOP library. Your VA leaves a trail, not a dependency.
Three tiers. Plain rates.
A capable, full-time operator for founders and owner-operators who need their week back. Suited to inbox, scheduling, and standard admin.
- 40 hrs / week, dedicated
- 4–6 yrs prior experience, college-educated
- Manila day or US business hours
- SOP library + weekly written brief
- Bench understudy on standby
- Editorial QA review monthly
Our most-requested tier. A senior VA with judgment — equipped to draft in your voice, run small projects, and make low-stakes decisions on your behalf.
- 40 hrs / week, dedicated
- 7+ yrs experience; written and spoken English at C2
- Voice-trained on your correspondence
- Project tracking & vendor management
- Weekly editorial QA review
- Dedicated client lead from our side
For founders, partners, and chiefs of staff. A right hand who can sit on internal calls, run point on multi-vendor projects, and write to the standard you would.
- 40 hrs / week, dedicated
- 10+ yrs experience; prior chief-of-staff or EA-to-CEO
- Calendar authority; can negotiate on your behalf
- Sits in on internal meetings, takes minutes
- Weekly editorial QA + monthly review with our editor
- Direct line to our COO for escalations
Rates are per operator, not per seat-hour. Bench coverage, editorial QA, and onboarding are included — they are the work, not an add-on.
What is distinctive about this practice.
№ i
Paired one-to-one. Always.
Your VA does not also work for three other clients. Pools optimise for the vendor; pairing optimises for your output. The cost difference between a pooled VA and a dedicated one is small. The output difference is the entire job.
№ ii
A real bench, not a shrug.
Every operator has a trained understudy who has read your SOPs and can step in for sick days, leave, or PTO. You do not lose a week because someone caught the flu.
№ iii
Voice training in the first ten days.
In the first two weeks we collect a small corpus of your sent mail, calls, and brand voice. Your operator drafts against it; our editor reviews. By week three, replies sound like you wrote them — because the rules are written down, not guessed at.
№ iv
Weekly editorial QA.
A senior editor on our side reviews a sample of your operator's written output every week. Coaching notes go to your operator and to you. You see how the work is being made, not just the work itself.
№ V
A Day in the Life
Maricel
Professional VA, paired with a 14-person psychiatric practice in Vermont
Tuesday, 7:00 a.m. Eastern. Maricel has been at her desk in Manila for three hours already. The inbox is at zero — overnight insurance verifications cleared, three patient reschedules confirmed, two pharmacy callbacks logged. The clinician opens her laptop to a one-screen brief: nine items needing a yes-or-no, a draft response to a referring physician for review, and a flag that one of the long-term patients has missed two appointments and probably warrants a personal call.
Through the morning, Maricel runs the calendar against the practice's intake rules — no first-time patients in the last slot of the day, no telehealth back-to-back with in-person, blocked time around the clinical director's standing supervision. She sits silently in the daily 9:30 huddle on Zoom, takes minutes, and posts them into the shared workspace before the meeting ends. When a vendor calls about the new EHR migration, she takes the call, asks the three questions on the SOP, and books a follow-up only if the answers warrant it.
By 4 p.m. her time, the day's loops are closed: receipts captured into QuickBooks, the referring-physician letter sent after a quick review, the patient who missed two appointments now has a warm call scheduled with the practice manager, and tomorrow's brief is already drafted. She files a 90-second written end-of-day note — what was decided, what is pending, what the principal needs to look at first thing. It is the kind of work that does not announce itself. It just makes the next morning quieter.
Plain answers.
How fast can a VA start?
Median time-to-desk is 4.2 days from a signed brief. We do not start a search; we present from a vetted bench we already maintain.
Will my VA only work for me?
Yes. Every operator is paired one-to-one with one client. There is no shared pool, no rotating assignment, no time-shared rep.
What happens if it is not a fit in the first month?
We replace the operator at our cost and credit the days lost. We have done it; it is rare. Roughly 1 engagement in 30.
Can my VA work US hours?
Yes — Eastern, Central, Mountain, or Pacific. Most clients pick a 9–6 in their own timezone. Operators are compensated for night-shift work; the rate to you is the same.
How is access and security handled?
Operators work from our Manila office on managed hardware, behind a VPN, with password-manager-only credential handoff and quarterly access reviews. We will sign your security questionnaire.
Can the VA handle PHI / regulated data?
Yes for HIPAA-covered workflows; we have BAA-ready contracts and a dedicated playbook for clinical practices. Ask the Concierge for our compliance one-pager.
№ VII
Brief Us
Brief us on the week
we'd most like to take off your plate.
Twenty minutes. No deck. We will either propose a VA role you actually need, or tell you the work would be better held by a chief of staff and point you elsewhere.