Client Success Stories

See how our offshore solutions have transformed businesses across industries, driving growth while reducing operational costs.

E-commerce

70% Support Cost Reduction for Global Retailer

A mid-sized e-commerce company with rapidly growing customer service demands faced mounting costs and inconsistent quality with their in-house team.

The Challenge

  • Struggling to keep pace with 150% YoY growth in support tickets
  • Skyrocketing labor costs in their US-based call center
  • Inconsistent customer service quality

Our Solution

  • Deployed a dedicated team of 15 customer service agents
  • Implemented robust quality assurance processes
  • Established 24/7 coverage with omnichannel support capabilities

Results

60% Cost Reduction
30% Faster Response Time
95% Customer Satisfaction
3x Increased Capacity
"724 Care has transformed our customer service operations. We're now able to handle our growing volume with ease while actually improving quality and dramatically reducing costs."

Jane Smith

Customer Service Director, Global E-retailer

Results

50% Admin Cost Savings
40% More Lead Follow-ups
12 Additional Deals/Month
20hrs Time Saved Per Agent
"Our agents now focus on selling homes instead of paperwork. The VAs have become an integral part of our team, handling the back-office work with remarkable efficiency."

Robert Johnson

Broker/Owner, Coastal Realty Group

Real Estate

Scaling a Real Estate Agency with Virtual Support

A growing real estate brokerage with 25 agents struggled with administrative overload, preventing agents from focusing on high-value activities.

The Challenge

  • Agents spending 15+ hours weekly on administrative tasks
  • Inconsistent lead follow-up causing missed opportunities
  • Transaction coordination bottlenecks delaying closings

Our Solution

  • Implemented a team of 6 specialized real estate VAs
  • Created standardized processes for transaction coordination
  • Established lead nurturing and automated follow-up systems
SaaS Company

Tech Support Expansion for Growing SaaS Business

A SaaS company experiencing rapid user growth struggled to scale their technical support team while maintaining quality and controlling costs.

The Challenge

  • User base grew 200% in 12 months, overwhelming support team
  • Average ticket resolution time increased to 36 hours
  • Customer satisfaction dropped to 78% from 92%

Our Solution

  • Built a dedicated technical support team of 12 specialists
  • Implemented tiered support with escalation protocols
  • Created knowledge base and self-service resources

Results

65% Cost Reduction
6hrs Avg. Resolution Time
94% Customer Satisfaction
24/7 Support Coverage
"Our users now receive faster, more comprehensive support around the clock. 724 Care's team feels like an extension of our company, not a third-party service."

David Lee

Head of Customer Success, TechSolutions Inc.

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